Manager/Senior Manager of Account Services
The Account Services Manager is the lead customer care representative for RCEA’s Community Choice Energy program, providing oversight for customer account management and administering customer programs under the general supervision of the Director of Power Resources. This position serves as the lead point of interaction between RCEA, PG&E and the data management and call center service provider(s) to identify and resolve issues related to RCEA and/or PG&E tariffs, program designs, and business operations. In addition to administration of existing customer programs, this role may require modification and development of new programs to better serve customers. This Account Services Manager will also work directly with RCEA Community Choice Energy customers as an account manager for residential and non-residential accounts and provide data analysis support to RCEA’s Key Account Managers. The Account Services Manager may also participate in community events or perform related tasks as needed.
For full job announcement visit Employment – Redwood Coast Energy Authority (redwoodenergy.org)